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Shipping and Order Status

SHIPPING AND ORDER STATUS

There are 2 distinct stages to process your order: Handling and Shipping

HANDLING
Once your order is placed, it enters the Handling period. This is where your order gets sent to one of our warehouses or directly to the Manufacturer for picking and packing. Please note the section entitled "Handling Time" in each item description as we make our best efforts to provide a realistic time-frame based on our experience with that particular item.

SHIPPING
Once your order has been picked and packed, it enters the Shipping phase, which is the time from the package being actually mailed out the warehouse door to the time it reaches you. Please note the "Ship Method" section in each item description to determine which method your item ships by and use this key below:

GROUND SHIPPING
This refers to traditional ground delivery such as UPS, FedEx Ground, DHL and USPS. These carriers typically deliver within about 3-5 business days.

FREIGHT SHIPPING
This is for most items we sell, which are large and/or heavy or delicate items that cannot ship via the common carriers. Freight shipping usually takes up to 1 week for delivery.

See our comprehensive Freight Shipping FAQ Guide here for full details:
http://www.reliabuy.com/index.php?p=page&page_id=freight-shipping-faq


STATUS
If your item has not arrived within the specified timeframes above, please email us at the following address: CustomerService@ReliaBuy.com for fastest response. We will investigate the current status of your order and will provide the most updated status of your shipment.