RETURN POLICY AND
DEFECTIVE/DAMAGED ITEMS

ReliaBuy is committed to making your online shopping experience a satisfying one. As such, we offer the solutions below to remedy general customer service issues:

DEFECT AND DAMAGE REPLACEMENT GUARANTEE


Your purchase is protected by our Defect and Damage Guarantee Program! This valuable program covers you in case the item arrives damaged in transit or defective upon arrival and is included absolutely free with every order! Inspect all items upon arrival and report any damage or defects within 72 hours of delivery by emailing us at: CustomerService@ReliaBuy.com

Our Customer Service team will authorize the return by issuing you an RMA Number and specific return address. All returns under this program are for Exchange for same item. PLEASE DO NOT ship any package back to us on your own without first obtaining an RMA Number or you may lose the remedies available to you under this program!

MANUFACTURER WARRANTY

Almost every one of our items come with a guarantee in the form of a Manufacturer Warranty. Most Manufacturer Warranties span from several months after purchase all the way to Lifetime warranties. The length of this Warranty is provided in the Pricing Details section of each item. While the Warranty Period is listed, some warranties are limited and cover parts and not labor, and some have other restrictions against customer misuse etc.

As we do not service or fulfill Manufacturer Warranties, you may simply contact the Manufacturer directly to obtain such fulfillment. Please contact us prior to purchase to find out details regarding length of warranty etc if for any reason this information is not listed in the Item Description.

OTHER RETURN SCENARIOS

ITEM OUT OF STOCK: If an item is out of stock, we will attempt to provide the most accurate backorder fill date and allow you to choose whether you wish to wait for the item or if you would like a Refund.
ITEM DAMAGED CREDIT: If an item arrives with minor cosmetic damage and you do not wish to exchange the item, we MAY offer you a credit in lieu of exchange upon receipt of photographic evidence that clearly shows the described damage.
GENERAL RETURNS: While returns are accepted on almost all items, the actual return policy varies depending upon the specific item you purchase. Restrictions may apply if an item has been used, restocking fees may vary and certain items have a limited time-frame to request a return. As such, if you are uncertain about a potential purchase, it is best to contact us in advance regarding a specific items return policy and we can determine what refund/return options will be available.

In general, the best advice is to make sure you know all the important details of the item you are purchasing prior to purchase. While we list as much information as possible within each item’s description page, we encourage you to contact us at 1-888-310-1888 for any other product details you desire and if need be, we’ll even contact the manufacturer directly to get you this critical information!