Unlike most retailers, we GUARANTEE your item to be brand new, unused and never refurbished by a factory or otherwise. Ask other companies to make this promise and you'll quickly get the run-around as even major brand-name retailers will mix in Refurbished products to their new stock. Some will even blatantly represent refurbished product as new. On the internet these days, you can never be too careful. As such, only buy from a retailer like ReliaBuy who explicitly promises and guarantees your purchases to be BRAND NEW.
If your item should arrive damaged or defective, it will be replaced at no cost to you! Simply follow the instructions as listed on our Customer Service page and your No Cost Exchange will be an effortless one. With this free program included with every purchase, you are assured to receive the item you ordered in the working condition you desire it!
Look for the FREE BONUS symbol in our product listings for and you'll find hundreds of items with special free bonus add-ons! While other retailers force you to purchase necessary add-ons separately, we include these items for free. For example, we offer Free Concession Supply Kits included with the purchase of concession equipment and we even include extra Free Replacement Filter Sets with many of our Cooling and Heating items!
There's nothing more frustrating than shopping on sites that require you to sign up just to find out important basic information such as shipping costs. At ReliaBuy, there are NO membership fees, all product and price information is clearly marked and readily available and there is never a need to enter personal information unless and until you actually place your order.
Almost every product we offer comes with a Manufacturer Warranty. This length of this Warranty is clearly listed for you in each product description and ranges from 30 days all the way up to Lifetime on some products! While we do not service warranties, we are glad to provide the contact info you may need in order to contact the manufacturer for servicing. Simply keep your ReliaBuy Receipt and your product will be serviced with ease.
We maintain your Privacy with the strictest of standards. When you order from us, your personal information is safe. We never sell your info to 3rd-party companies who will then harass you with endless promotional emails and spam. All payment and order information screens are Secured so that no 3rd-parties can view or obtain this information. As a result, you can feel confident that ordering from ReliaBuy is as safe and reliable as buying from any trusted local purveyor.
Everyone says it but how many companies actually deliver when it comes to providing truly professional Customer Service? Our service team is up to the task of delivering the best service in the industry. This means taking the time to truly listen to you in order to identify the best available solution. You will find our service team to be comprised of dedicated and friendly professionals who understand where you're coming from and who truly want to help you. And we make contacting us easy with a toll-free number and fast email response times.
Ultimately ReliaBuy is about GOOD PEOPLE doing business the old-fashioned HONEST WAY. Unfortunately many retailers today play endless and outrageous games with their customers such as substituting goods, selling items that are knowingly out of stock, making untrue product claims and much more. Here at ReliaBuy, we are all about doing the RIGHT THING and that means having a strong ethical backbone from the top-down so that each and every single transaction can be considered an honest act of business. While we realize this is not the norm in today's marketplace, it is our goal to return the norm back to these ethical ways. Help us accomplish this goal by becoming a valued ReliaBuy customer today!